COVID-19 ONEcard Request

Our offices will be closed for in-person visits as part of the University of Alberta’s response to COVID-19. For urgent requests please see the following form.

Please note: This request form is for URGENT requests for current residents or staff. All other requests should wait until campus buildings are reopened.

Required Steps
  • Go to Photo Upload and submit a new photo
  • Request your ONEcard using our online form
  • Wait for your email confirmation on when/where to pick up your ONEcard
    (cards are typically available the following business day)

Note: Government issued photo identification such as a driver’s license or passport must be presented to pick up your ONEcard

Proximity ONEcards

Beginning August 1, 2017, all new ONEcards issued will be proximity cards. The ONEcard program will continue to cover the cost of the first card issued to staff members and students registered in credit courses; upgrades and replacement cards (lost, stolen and/or damaged cards) will still be subject to a fee.

The following form is required if a department representative is paying for the proximity upgrade/replacement, using a University of Alberta speedcode. If the cardholder is paying the fee (or is receiving their first ONEcard), the forms below are not needed.

NOTE: If you currently have a ONEcard please make sure to bring it with you to exchange for the new card

If you require proximity card upgrades for a large group (20+) please contact the ONEcard office to make arrangements:

Department ID Badges

If you require ID badges for a large group (20+) please contact the ONEcard office to make arrangements:

Refund Forms

HHave you been charged for a ONEcard service and believe you should be eligible for a refund? Please fill out a refund request form (ualberta CCID login required) below.

You may also choose to donate funds from your ONEcard Cash Account to the Campus Food Bank:

Authorization for U-Pass Pick-up

Are you unable to visit us during office hours to pick-up your U-Pass sticker? You can complete the form below to authorize a friend or family member to pick-up your U-Pass for you (they must also bring their ID and your ONEcard).

HUB Mall Locker Rental

Looking to rent a locker in HUB Mall? Use the form below to get started today.